Contact Us
Neodoll customer care
Talk to a real person in Oxfordshire
Our customer service team answers from the Kidlington warehouse where your order is picked, packed and dispatched. Phone us, email us, or send the form below.
- 9am–5pm weekdays
- Phone +44 (0) 1865 570790
- help@neodoll.com
Send us a message
Tell us your order number if you have one — it lets us answer in a single reply instead of asking you for it first.
Message form
Thank you — your message has been sent. We reply during customer service hours, 9am–5pm weekdays.
Address details
Kidlington, Oxfordshire,
OX5 1JD,
United Kingdom
Before you write
These are the three things customers ask us most. If one of them covers your question you will get an answer faster from the page than from us.
01
Where is my order?
Delivery timings, dispatch cut-offs and Saturday delivery are set out on our delivery information page.
02
I need to return something
The returns route and what qualifies is on our refunds and returns page.
03
How will it arrive?
How your order is packed and what the outer packaging shows is set out on delivery and package information.
Prefer to phone?
Call +44 (0) 1865 570790, 9am–5pm weekdays.