Welcome to the Neojoy website and all the information, services and products that are provided through it. In these terms and conditions, ‘we’ and ‘us’ means NeoJoy (The company), registered at 15 Station Field Industrial Estate, Kidlington, Oxfordshire OX5 1JD, while ‘you’ or ‘your’ (the customer) means any person who uses the site.
This page’s purpose is to inform you about us and the legal terms and conditions on which we sell any of the products listed on our website to you. Before placing an order on our site, please read these terms carefully and make sure that you understand them. Before placing an order you will be asked to agree to these terms and without accepting our terms, you will not be allowed to order any products from our site.
From time to time, Neojoy may modify these terms & conditions. Please check these terms each time you place an order, to make sure you agree with them.
The copyright in the material contained in the Website, together with the design, text, graphics, photographs, illustrations, logos, service marks, names, trademarks and other material (‘Content’) is protected by copyrights, trademarks, and other proprietary rights. You agree to abide by all additional copyright notices or restrictions contained in the Website.
You may not use any of the Company’s trademarks or trade names without Company’s written consent and you acknowledge that you have no ownership rights in or to any of those names and marks.
Contract Formation and Cancellation
All orders made by you through the Neojoys website are subject to acceptance and availability, meaning that we may choose not to accept your order for specific reasons (especially if you’re under the legal age).
This contract is between you and us. No other entity shall have any rights to enforce any of its terms.
We reserve the right to change the details, specifications, and prices for any products or services shown on this Website. This change may be done at any time and without notice (although we will inform you if any of the changes affects your order).
In accordance with your rights under the Distance Selling Regulations, you are allowed to cancel your order within 7 days of delivery. You must contact us within 7 days after receipt of the goods, stating your Order number. Also, the goods must be unused.
If the payment has been made for the canceled goods, you will receive a full refund after returning the purchased items to us using our Return Policy.
You may cancel your order at any time before the dispatch. We also reserve the right to cancel the order for any reason prior to goods being dispatched. In any instance, if the paid order is canceled prior to shipment, a full refund will be issued.
Age of Consent
Our products cannot be sold to persons under the age of 18. You should be at least 18 years of age to place an order on Neojoys.
If you are under the legal age, we cannot process your order.
Also, we are committed to ensuring you that all the information you share with us is protected.
Use of Neojoys
In no event will Neojoys be liable to you or any third party for any direct, special, indirect, consequential or incidental damages.
We will not be liable to You in contract, tort, or otherwise, for any loss of profits, loss of business, loss of opportunity, loss of anticipated savings, loss of data or any other economic losses whatsoever suffered or incurred by You arising out of the subject of these Terms and Conditions.
These Conditions do not limit our liability in respect of fraud and of personal injury or death to the extent it results from our negligence. Nothing herein shall affect your statutory rights.
Also, when you submit a product review to Neojoys you waive your right to be identified as the author of the work and give us the rights to post the content in any medium.
Neojoys is not responsible for the content of any external websites linked to Neojoys.
The Terms and Conditions are governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.
Events outside our control
We will not be held responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event which is beyond our control.
If such an event might affect the performance of our obligations under a contract:
(a) we will notify you in time;
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event. In case it affects our deliveries, we will arrange a new delivery date with you after the event is over.
You are entitled to cancel the contract with us, in case of an event which is beyond our control. Please contact us before doing so, in order to obtain a refund for the already paid goods.
We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these terms.
We dispatch you item as fast as possible using the best couriers available. We discreetly send your items in packaging that no one can identify.
All payments are safe and secure. We use the latest encryption to keep your payment safe from fraud. No one will be able to see that you have purchased from our site.
We have an easy return policy to understand. So long as your item is unused and still in the packaging, we can accept all items back for refund.